SHIPPING RATES & DELIVERY TIMELINE ESTIMATES
We attempt to process and despatch all orders within 1 - 7 business day of order placement.
Shipping rates and delivery timeline estimates vary depending on your location and what you have purchased.
Orders placed that have a shipping address in a metro area should be received within 1-5 business days after your order is processed. For all other areas outside major city centres delivery usually takes 3-7 business days after your order is processed.
Question: Will I receive a tracking number to track my delivery?
Answer: Yes. Once we have despatched your order you will receive an email with a tracking number to track your order. If you do not receive an email after 2-4 business days please check your junk and spam folders. If you still haven’t received your tracking number you can contact us and we’ll help you out.
How long will it take for my custom surfboard to be sent to me?
It depends on the manufacture time of each surfboard model, the construction, artwork, glassing and shape you have ordered. Most surfboards are manufactured in under 6 weeks. Feel free to contact us HERE to inquire about surfboard order times and to check up on your board. Please include your order number if you have one.
Once your surfboard has been completed it can take up to 10 days for delivery. If you have any questions feel free to contact us HERE.