Below are a list of frequently asked questions that could be useful.
Can you deliver to my work address?
Yes. We can deliver to any registered address in Australia.
How do I know my order has been shipped?
Once your order has been shipped you will receive an email with your tracking number which can be tracked on your couriers tracking page.
What happens if my items get lost in the mail?
Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order our customer service team are here to help.
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes if they do not fit in a single box or are fulfilled from multiple locations. Please contact our Customer Service Department to check if this is the case.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. Send us the details of the issue and we will also arrange or reimburse for return postage of the incorrect item. Please note, the item must remain in the same condition it was received.
What is your returns policy?
You have the right to a refund or exchange if your item is faulty or if it is different to what is displayed in the order. Simply return it to us within 14 days from the date of purchase. Note, returns will not be accepted if the product has been used.
WEBSITE AND ACCOUNT INFORMATION
How do I find an item?
Use our online search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search.
How do I change my account information?
Log in to your account by clicking on the Login tab located in the top right hand corner of any page's navigation bar.
1. Enter your email address and password
2. Click on the "Login" button
3. Click on the "Edit" button located next to section you wish to edit
4. Update your new information
5. Click on the "Save" button
What if I forgot my password?
If you forget your password, we can email it to your account's email address. If you would like to do that now, please follow the instructions below:
1. Click on Login located in the top navigation bar
2. Directly under the password field is a link that says "I forgot my password". You will be taken to the password screen, where you will be prompted to enter in your email address
3. Type your email address and click "Reset Password". We will send an email with a password reset link.
4. Click the link inside the email.
5. Enter a new password and click "Reset Password"
What Types of payment do you accept?
Eco Evo Surf are proud to accept Visa, MasterCard, Paypal and any additonal payment methods we add in the future.
How long will it take for my surfboard to be manufactured?
It depends on each surfboard model, the construction, artwork, glassing and shape you have ordered. Most surfboards are manufactured in under 6 weeks. However, please allow sufficient time for delivery, regional area may take longer because it is a large item. Feel free to contact us HERE to inquire about surfboard order times and to check up on your board. Please include your order number if you have one.